Thank you for choosing Jovame as your preferred shopping destination. We are committed to providing you with a seamless shopping experience, which includes prompt and efficient shipping services. Please take a few minutes to review our shipping policies to familiarize yourself with our procedures.
Shipping Locations
Jovame ships products from the USA to worldwide destinations. Our products are shipped from our warehouse in the USA, and we strive to ensure that orders are processed within 2-3 business days after payment confirmation.
Shipping Times
We are proud to offer prompt shipping services to our customers. Shipping times vary depending on your location. For customers in the USA, your order should arrive within 4-7 shipping days after it has been shipped. For worldwide destinations, shipping times are typically 12-15 days.
Please note that these shipping times are estimated and may vary depending on various factors such as weather conditions, peak holiday periods, or other unforeseen circumstances. We will do our best to keep you updated on any delays and provide you with a tracking number for your order.
Shipping Fees
At Jovame, we offer free shipping on all orders within the USA. For worldwide shipping, a flat rate of $13.99 is charged for all orders. Please note that this fee covers standard shipping services. Expedited shipping services are available at an additional cost, which will be indicated at checkout.
Order Tracking
Once your order has been shipped, you will receive an email notification with a tracking number. This tracking number can be used to track the progress of your order on our website or on the carrier’s website.
Please note that it may take up to 48 hours for the tracking information to be updated after you receive your shipping confirmation email.
Return Policy
We understand that sometimes products may not meet your expectations or may arrive damaged. If this happens, please contact us within 15 days of receiving your order to request a return.
To be eligible for a return, the product must be unused, in its original packaging, and in the same condition that you received it. To initiate a return, please email us at [email protected] with your order number, the reason for the return, and any supporting evidence such as photos of damaged products.
Refunds
Once your return has been received and inspected, we will notify you via email of the approval or rejection of your refund. If your return is approved, your refund will be processed within 7-14 business days. Refunds will be issued to the original payment method used for the order.
Please note that shipping fees are non-refundable, and customers are responsible for the cost of return shipping unless the return is due to a defective product or an error on our part.
Cancellations
If you need to cancel your order, please contact us as soon as possible. We will do our best to cancel your order before it is shipped. However, if your order has already been shipped, we will not be able to cancel it.
Customer Support
At Jovame, we strive to provide excellent customer service. If you have any questions or concerns about your order, please do not hesitate to contact us at [email protected]. Our customer support team is available Monday to Saturday during regular business hours to assist you.
Thank you for choosing Jovame as your preferred shopping destination. We appreciate your business and look forward to serving you again in the future.