At Jovame, we understand that sometimes you may need to cancel an order. We strive to provide our customers with a hassle-free shopping experience, including cancellations. This cancellation policy applies to all orders placed through our website at https://jovame.com/.
Order Cancellation by the Customer
If you wish to cancel an order, please contact us at [email protected] as soon as possible. We will make every effort to accommodate your request, but please note that orders may already be in processing or shipped. If your order has already been shipped, you will need to follow our return policy to return the item.
If the order has not yet been shipped, we will cancel the order and issue a full refund to the original payment method. Please allow 7-14 business days for the refund to appear on your statement.
Please note that if you cancel an order after it has been processed but before it has been shipped, a restocking fee of 15% of the total order value may be charged. This fee is to cover the cost of restocking the item and processing the cancellation.
Order Cancellation by Jovame
In some cases, Jovame may need to cancel an order. This may be due to a product being out of stock, an error in pricing or product information, or any other reason. If we need to cancel your order, we will contact you as soon as possible and issue a full refund to the original payment method. Please allow 7-14 business days for the refund to appear on your statement.
Changes to Your Order
If you need to make changes to your order, please contact us at [email protected] as soon as possible. We will make every effort to accommodate your request, but please note that orders may already be in processing or shipped.
If your order has already been shipped, we will not be able to make any changes. You will need to follow our return policy to return the item.
If your order has not yet been shipped, we may be able to make changes such as updating the shipping address, adding or removing items, or changing the payment method. Please note that if the changes result in a difference in the total order value, we will need to issue a refund or request additional payment.
Conclusion
At Jovame, we value our customers and aim to provide the best possible shopping experience. Our cancellation policy is designed to be flexible and accommodating, while also ensuring that we can process orders efficiently. If you have any questions or concerns regarding our cancellation policy, please don’t hesitate to contact us at [email protected]. Thank you for choosing Jovame for your shopping needs.